Privacy Policy — Your Data, Protected by 499bed

499bed ("we", "us", "our") operates the online casino and sports betting platform accessible at 499bed.biz. We take the privacy of our players and visitors seriously. This Privacy Policy describes, in clear and transparent terms, the types of personal information we collect from you, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights you hold in relation to your personal data.

This Privacy Policy applies to all individuals who visit the 499bed website, create a registered account, engage with our games, place sports bets, make deposits or withdrawals, participate in promotions, or contact our customer support team. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the full agreement between you and 499bed.

By accessing 499bed.biz and completing registration, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately and contact our support team to request account closure.

499bed collects personal data through a variety of interactions across the platform. The categories of data we collect are outlined below. We collect only the information that is necessary for the specific purpose identified, and we do not collect data in excess of what is required to fulfil that purpose.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, mobile phone number, and a chosen username and password.
• Identity verification (KYC) documents: Copies of government-issued identification such as your National Identity Card (NID), passport, or driver's licence, submitted during the verification process.
• Payment information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details for Bank Transfer, and card details (Visa, Mastercard) used when making deposits or withdrawals. Full payment card numbers are never stored by 499bed — they are processed directly by our PCI-DSS compliant payment partners.
• Support communications: Any information you provide when contacting the 499bed support team via email, WhatsApp, or any other channel, including the content of your messages and any attachments.
• Responsible gaming preferences: Deposit limit selections, session time reminders, cool-off period requests, and self-exclusion applications submitted through your account settings or via support.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and time zone setting.
• Usage and behavioural data: Pages visited, games played, wagers placed, session duration, navigation paths, clicks, and scroll depth across the 499bed platform.
• Transaction logs: Records of all deposit, withdrawal, bonus credit, and wagering transactions associated with your account, including timestamps and amounts in BDT.
• Cookie and tracking data: Information gathered through cookies and similar technologies as described in Section 5 of this Privacy Policy.

499bed uses the personal data we collect for clearly defined purposes only. We do not use your data for purposes that are incompatible with those stated below without first obtaining your explicit consent or as otherwise required by applicable law.

3.1 Core Service Delivery

• Creating and managing your 499bed account, including processing your registration and verifying your identity in compliance with Know Your Customer (KYC) requirements.
• Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bank Transfer.
• Making casino games, live dealer tables, and sports betting markets available to your account.
• Crediting and managing bonus funds, applying wagering requirement tracking, and administering promotional offers.
• Providing customer support and responding to queries, complaints, or responsible gaming requests.

3.2 Security, Compliance & Fraud Prevention

• Verifying that you meet the minimum age requirement of 18 years and are eligible to use the platform.
• Detecting and preventing fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Complying with applicable anti-money laundering (AML) obligations, including transaction monitoring and suspicious activity reporting.
• Maintaining audit logs for regulatory compliance and dispute resolution purposes.

3.3 Service Improvement & Analytics

• Analysing aggregated and anonymised usage data to improve platform performance, game selection, and the overall player experience.
• Monitoring technical performance to identify and resolve platform errors, connectivity issues, and payment processing failures.
• Conducting internal research to understand player preferences and optimise responsible gaming tools.

3.4 Marketing Communications

With your consent, 499bed may send you promotional communications about new games, bonus offers, seasonal promotions (such as those related to Eid, Pohela Boishakh, IPL, or BPL seasons), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] or by updating your communication preferences in your account settings. Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

499bed processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contract performance: Processing is necessary to perform the contract between you and 499bed — for example, to operate your account, process payments, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable legal obligations, including KYC verification requirements, AML transaction monitoring, and record-keeping mandates.
• Legitimate interests: Processing is necessary for 499bed's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: For certain processing activities such as sending marketing communications or placing non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without detriment.

499bed uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how our services are used. A cookie is a small text file placed on your device by a website you visit. Cookies do not harm your device and do not contain personally identifiable information in isolation.

5.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limit selections, to provide a more personalised experience.
• Analytical cookies: Collect anonymised data about how users navigate the platform, which games are most visited, and where technical errors occur. This data helps 499bed improve the service. Analytical cookies are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional messages. Marketing cookies are only set with your explicit consent and can be withdrawn at any time.

5.2 Managing Cookies

You may control and manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in and using core platform functions. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

499bed does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with carefully selected third-party service providers who assist us in delivering the 499bed service. All such third parties are required to process your data only for the specific purpose for which it was shared, and under strict data processing agreements that obligate them to maintain appropriate security standards.

6.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners receive the minimum financial data necessary to process your deposit and withdrawal instructions.
• KYC and identity verification providers: Third-party verification services that assist with document authentication and age verification during the account opening and enhanced due diligence process.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session identifiers to deliver game content to your browser. These providers do not receive your full identity or financial data.
• Analytics and platform operations partners: Technology providers who assist with platform monitoring, error logging, and performance analytics. These partners process only anonymised or pseudonymised technical data.
• Legal and regulatory authorities: In circumstances where we are required to disclose data by applicable law, court order, or regulatory requirement, we will do so. This includes reporting obligations under applicable anti-money laundering frameworks.

499bed retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, regulatory, tax, or accounting obligations.

When personal data is no longer required, 499bed securely deletes or anonymises it in accordance with our internal data disposal procedures. Anonymised data (data that can no longer be linked to any identifiable individual) may be retained indefinitely for statistical and research purposes.

As a data subject, you hold a number of rights in relation to your personal data held by 499bed. These rights are described below. To exercise any of these rights, please contact the 499bed data privacy team at [email protected]. We will respond to all valid requests within 30 days of receipt. In cases of particular complexity, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of access: You have the right to request a copy of the personal data we hold about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data held about you. You may update certain account details directly through your account profile.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to overriding legal obligations such as AML record-keeping requirements.
• Right to restrict processing: You may request that we restrict the processing of your data — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling and direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

499bed implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security commitments are outlined below.

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 499bed platform is protected by industry-standard 256-bit SSL/TLS encryption, the same standard used by leading financial institutions.
• Encrypted data storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form at rest using AES-256 encryption.
• Access controls: Access to personal data within 499bed's systems is strictly limited to staff and contractors with a verified need to access that data for a specific business purpose. All access events are logged and audited.
• Two-factor authentication: 499bed supports two-factor authentication (2FA) on all player accounts and strongly recommends its use to protect against unauthorised access.
• Regular security assessments: Our platform undergoes regular vulnerability assessments and penetration tests conducted by qualified security professionals to identify and remediate security risks.
• Segregated player funds: Player account balances are maintained in accounts segregated from 499bed's operational funds, protecting your balance in the normal course of business.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 499bed will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

The 499bed platform is strictly restricted to individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal data from persons under the age of 18. If we become aware that we have inadvertently collected personal data from an underage individual, we will immediately suspend the associated account, void any gameplay or wagering that occurred, return any deposits to the original payment source, and permanently delete all personal data associated with that account.

If you are a parent or guardian and believe that your child has registered on the 499bed platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. 499bed takes the protection of minors extremely seriously and actively employs age verification procedures at the point of registration.

The 499bed platform may, from time to time, reference or display content from third-party game studios (such as Pragmatic Play or Evolution Gaming) within the gaming environment. The 499bed website does not contain links to external third-party websites that are outside our control. However, if you independently navigate to any external website, please be aware that 499bed has no control over the content or privacy practices of those sites.

We encourage you to review the privacy policies of any third-party platforms you visit. 499bed accepts no responsibility or liability for the privacy practices, data collection activities, or content of any third-party websites or services that are not operated by 499bed.

499bed reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the evolution of the 499bed platform. When we make material changes to this policy, we will notify registered players via their account email address and display a prominent notice on the 499bed platform for a period of no less than 7 days before the revised policy takes effect.

The date on which the current version of this Privacy Policy became effective is displayed at the top of this page and in the page header. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the 499bed platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 499bed handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• WhatsApp: +880 1700-499499
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

For data rights requests — including access, rectification, erasure, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered account username. We will acknowledge receipt within 48 hours and provide a full response within 30 days.